Terms

Client care
We aim to offer all our clients the highest possible standard of care. Each of our consultants is registered with their respective professional bodies and are subject to their professional code of ethics. In addition all consultants, staff and associates adhere to a high standard, in-house code of conduct.

We trust that you will always experience the highest standard of care when using our services. If however you feel that your experience has not met your expectations, then please email our practice manager who would be happy to address any concerns you may have.

Appointments
Appointments may be booked either with our on call administrator on 07989 414739 or directly with the consultant (for existing patient and clients). Appointments last for 50 minutes, which is standard practice for all psychologists and many therapists. Appointments start on the hour, unless varied by arrangement with the consultant.

Cancellations
Cancellation may be made at any time, or up to 1 working day before the appointment without cancellation fees being incurred. Appointments cancelled within 1 working day of the arranged appointment shall be charged in full.

Charges
Charges shall be arranged and agreed at of before your first session. These shall depend on the service you require, the seniority of your consultant and the duration of your treatment, therapy or training. DCC reserve the right to review all charges annually on the 1st of June. If session rates are to be increased you will be notified at least 2 weeks in advance.

Billing and VAT
All matters shall be billed regularly, depending on your arrangement with DCC and the duration of your treatment or therapy. Most clients and patients shall be billed monthly or every fourth session, whichever arise soonest. Psychological therapy and treatment sessions are VAT exempt.

Payment and late payment
Payment can be made by cheque, direct transfer, credit or debit card. Payment can be made by clicking here or directly with your consultant.

Payment is due within 28 days of the date of the invoice. DCC reserve the right to charge for the collection fees, administrative and legal fees for the recovery of late payments.

Health Insurance
Our consultants are registered with most of the large Health Insurers. Health Insurance policies differ greatly in relation to the cover they provide. Please confirm with your insurer whether your policy covers you for psychological therapy. You are also advised to enquire whether there are any restrictions or prerequisites to your accessing psychological services.

We shall be happy to liaise with your insurer on your behalf in respect of invoices outstanding. Please note however that that you remain responsible for your bills at all times as our relationship is with you rather than your insurer. If there is a shortfall in the cover provided by your insurer then you shall remain responsible for settling the difference.

Confidentiality
All clients and patient’s enjoy the highest degree of confidentiality. Your sessions and notes remain private and your consultant will not discuss your matter with anyone unless they have your permission to do so. If you have been referred by a GP, specialist medical practitioner or other mental health care expert, then it is customary to update the referrer as to developments and progress of your psychological treatment.

Your notes shall be safely stored and shall only be accessed by your consultant and their supervisor.

Social Services or the police may be informed where there is a significant risk of harm to a child.

We adhere to the Data Protection Act of 1998 and shall therefore also keep your personal information safe.

Disclaimer
The content of this website, links and published materials referred herein are intended for informational purposes only and are not a substitute for psychological therapy, counselling or treatment by an experienced practitioner.

DCC shall not be liable for any loss or harm caused by anyone relying on the content of this site.